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Returns + Exchanges
We truly appreciate your support of Frances & Theo! We want you to be happy with your purchase, and will aid you in the return or exchange of an item that you are dissatisfied with; whether it is the wrong fit and you would like to exchange an item for another size, or you have recognized a quality error that has mistakenly slipped past our keen eyes; please let us know ASAP! Find the following helpful information concerning Returns + Exchanges below.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as magazines cannot be returned. We also do not accept products that are intimate or sanitary goods (such as panties or swimsuits that have had their sanitary linings removed)
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
If your item is damaged, or missing parts upon receipt, please do let us know as soon as possible! We always want to ensure quality, and appreciate your quick response, and will exchange any item in error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please send your item(s) to:
Frances & Theo
414 Lee Blvd
P.O. Box 2723
Mississippi State, Mississippi US 39762